If you think that your account history shows a higher water or electricity usage amount than you in reality used, please contact us through: https://freshdesk.walstroom.eu/en/support/tickets/new.
It may also be possible that the usage amount is displayed correctly but that the costs are way higher than it should be. Also in this case, please contact us through: https://freshdesk.walstroom.eu/en/support/tickets/new.
In both cases, we will check whether everything went correctly or not. If something went wrong, we will contact you and resolve the issue.
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