The usage history displays a wrong amount of used water/electricity and/or total costs.

Created by Support Ease2pay, Modified on Tue, 25 Apr, 2023 at 12:18 PM by Support Ease2pay

If you think that your account history shows a higher water or electricity usage amount than you in reality used, please contact us through: https://freshdesk.walstroom.eu/en/support/tickets/new


It may also be possible that the usage amount is displayed correctly but that the costs are way higher than it should be. Also in this case, please contact us through: https://freshdesk.walstroom.eu/en/support/tickets/new.


In both cases, we will check whether everything went correctly or not. If something went wrong, we will contact you and resolve the issue.

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